Last updated: 08.04.2026
These Terms and Conditions (“Terms”) govern your access to and use of the website at https://thehomesweetmoving.com (the “Site”) and the moving and related services (the “Services”) offered by Home Sweet Moving (“we,” “our,” or “us”). By using the Site or any of our Services, you agree to be bound by these Terms.
1. Using the Site
You must be at least 18 years old and legally capable of entering into binding agreements to use the Site or our Services.
When requesting quotes, making reservations, or submitting any forms, you agree to provide truthful, up‑to‑date, and complete information. If you create any account with us, you are responsible for keeping your login details secure and for all activities that occur under your name or contact information.
We reserve the right to refuse service, terminate access, or cancel any booking at our sole discretion if we believe you have violated these Terms or misused the Site or Services.
2. Quotes, Estimates, and Reservations
Any quote or estimate provided by Home Sweet Moving is based on the information you give us — including inventory details, access conditions, distances, and any special requirements you share.
Quotes are not final or binding. If the actual moving conditions differ from what you originally told us (for example, more items, difficult access, or extra stops), we may adjust the final price to reflect the work actually performed.
Reservations may require a deposit or payment authorization. Specific payment terms, cancellation rules, and conditions will be provided in your confirmation or a separate written agreement. You are responsible for carefully reviewing your estimate and confirmation, and you must notify us promptly of any errors or changes.
3. Your Responsibilities as a Customer
You agree to:
- Properly pack your belongings and have them ready for transport, unless you have specifically booked packing services with us.
- Provide clear, unobstructed access to both the pickup and delivery locations, including elevators, parking, stairways, and any required building permissions or permits.
- Tell us in advance about any fragile, valuable, oversized, or special‑handling items.
- Follow all applicable laws, regulations, and building rules related to your move.
- Confirm that you either own the items being moved or have full legal authority from the owner to arrange their transportation.
4. Items We Cannot Move (Prohibited Items)
We reserve the right to refuse transportation for certain items, including but not limited to:
- Hazardous, flammable, explosive, or chemical substances
- Illegal drugs or any items prohibited by law
- Perishable food, live animals, or plants (unless we have explicitly agreed in writing)
If you include prohibited items without telling us in advance, you will be fully responsible for any resulting damages, fines, or penalties.
5. Payment Terms
Payment terms will be outlined in your estimate or booking confirmation. Unless otherwise agreed in writing, we typically require a deposit before the move, with the remaining balance due after the Services are completed.
We may charge additional fees for services or conditions not included in your original quote — for example, extra labor, additional stops, waiting time, long carries, stairs, or changes to your inventory.
If payment is not received on time, we may charge late fees and, where permitted by law, refuse to release your belongings until full payment is made.
6. Cancellations and Rescheduling
Cancellations and rescheduling requests are subject to the notice periods and fees described in your estimate, confirmation, or our standard cancellation policy.
Canceling or changing your move with little notice may result in the loss of your deposit or additional charges to cover the costs we have already incurred.
We may need to cancel or reschedule a move due to circumstances beyond our reasonable control (such as severe weather, unsafe conditions, or mechanical breakdowns). In that case, we will notify you as soon as possible and work with you to find a new date that works for you.
7. Our Liability for Loss or Damage
Our liability for lost or damaged goods is limited as permitted by applicable law and any specific terms included in your estimate or bill of lading.
You must inspect your belongings at the time of delivery and note any visible damage on the delivery paperwork. For damage that is not obvious at delivery, you must notify us in writing within the time period specified in your move documentation.
Our liability may be further limited based on the valuation option you select. Additional protection plans may be available for an extra fee. We are not liable for damage caused by events beyond our reasonable control, including acts of nature (weather, earthquakes, etc.) or pre‑existing conditions in your items.
8. Limitation of Liability
To the fullest extent permitted by law:
- We are not responsible for any indirect, incidental, consequential, special, or punitive damages — including lost profits, lost data, or lost business opportunities.
- Our total liability under these Terms or for any Service shall never exceed the amount you actually paid to Home Sweet Moving for the specific move or service that caused the claim.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.
9. Intellectual Property
All content on the Site https://thehomesweetmoving.com — including text, graphics, logos, images, and software — is owned by Home Sweet Moving or its licensors and is protected by intellectual property laws. You may not copy, modify, reproduce, distribute, or create derivative works from any part of the Site without our prior written permission.
10. Privacy
Your use of the Site and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using https://thehomesweetmoving.com, you confirm that you have read and agree to our Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms are governed by and interpreted under the laws of the state where Home Sweet Moving primarily operates, without regard to conflict‑of‑law principles.
Any dispute arising from or related to these Terms or our Services must first be raised informally with us by contacting [email protected] or . If the dispute cannot be resolved informally, it must be brought exclusively in the state or federal courts located in our primary operating jurisdiction. You consent to the personal jurisdiction and venue of those courts.
12. Changes to These Terms
We may update these Terms from time to time. We will post the revised version on https://thehomesweetmoving.com with a new “Last updated” date. Your continued use of the Site or Services after the changes take effect means you accept the updated Terms.
13. Contact Us
If you have any questions about these Terms, please reach out to us:
Through the contact form on https://thehomesweetmoving.com
By email: [email protected]